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BOOK SALES & ORDERING FAQ

How do I place a book order? 
Do I receive a volume discount when I order multiple copies of my book?
How can I check the status of my book purchase order? 
How will I know if you have received my order?
My order hasn't arrived, what do I do?
Can I cancel my book order?
My order arrived, but it isn't the book/quantity I specified, what do I do?
What are your returns and claims policies?  
What forms of payment do you accept?
How do I get a refund for a book I've ordered?

How do I place a book order?

To place a book order call you book sales consultant. If you are not sure who your consultant is, please call us at 877.407.4847 and we will direct you to your consultant.

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Do I receive a volume discount when I order multiple copies of my book?

Yes. When you order multiple copies of the same book at the same time you will receive the following discounts off the suggested retail price of your book.

Author Discount for Dust Jacket/Hardcover Books:

Number of Books

% Off Retail Price

1 to 24 books

30%

25 to 49 books

35%

50 to 99 books

40%

100 to 249 books

45%

250 to 1,499 books

45%

Author Discount for Softcover Books:

Number of Books

% Off Retail Price

1 to 24 books

30%

25 to 49 books

35%

50 to 99 books

40%

100 to 249 books

45%

250 to 1,499 books

45%

* No mixing of different book titles allowed. Orders must be for a single title, same print format and shipped to a single address. All volume discount orders must be prepaid. Author purchases are royalty exclusive and non-returnable. Shipping is paid separately. Discounts apply to the book's retail price.

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How can I check the status of my book purchase order?

Once your order has been printed, assembled and boxed, you will receive a confirmation e-mail that includes your tracking number (if you selected Express Shipping).

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How will I know if you have received my order?

You will know we received your order when you receive an e-mail, fax or phone call from us. Your Sales Order Number will be listed in that document for your information.  If you do not receive a confirmation message from us, then for some reason we did not receive your order. If you have any questions, please contact our Book Sales Department.

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My order hasn't arrived, what do I do?

If you do not receive your order within 30 days, please contact our Book Sales Department to inquire about the shipping status.

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Can I cancel my book order?

No. We do not allow book order cancellations due to our immediate Print-on-Demand services.

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My order arrived, but it isn't the book/quantity I specified, what do I do?

If there are any problems with your order, report them immediately to our Book Sales Department. Have your order number handy when you report the problem. If your order is being sent to an author event venue, make arrangements with the event coordinator to have him or her check your order when it arrives.

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What are your returns and claims policies?

Print-on-Demand orders are non-returnable and non-refundable, except in the event of poor print quality or an error in quantity. Please report quality or quantity issues to the Book Sales Department immediately upon receipt of the order. All claims must be filed within 30 days of shipment receipt.

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What forms of payment do you accept?

We accept payment using Visa, MasterCard, Discover and American Express credit cards. We accept only certified checks and money orders because of the long delays that can occur with personal checks. Checks must have a valid nine-digit bank routing number (ABA code) at the bottom.

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How do I get a refund for a book I've ordered?

Balboa Press books orders are non-refundable, except in the event of poor print quality or incorrect quantity issues. Please report problems our Book Sales Department within three business days after receiving your order.

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